Frequently Asked Questions
If two people can lift it, and it is not hazardous, we will take it. This includes just about any items you may have scattered around your house, yard, and garage. Nothing is too small or too large for us to handle.
Hazardous materials we can not take include paint, chemical, oils, asbestos, propane tanks, solvents, and any other toxic substances. If you’re unsure, please feel free to give us a quick call so we can better inform you.
Our trucks and teams are fully licensed and insured. We are licensed to work in all municipalities and are fully insured in case of accidental damage or injury. We are insured with the Worker’s Compensation Board (WBC), The Insurance Corporation of British Columbia (ICBC), and Commercial General Liability Insurance.
First Choice Junk Removal was formed with the mindset of trying to give back to our community. With that said, donations play a huge factor in this. We strive to donate all good condition furniture, appliances, and clothing so that people in need can make use of it.
The services that we provide include labor hours for hauling the junk, vehicle expenses, and recycling/disposal fees. We simply charge by volume that is taken up in our truck. If it’s heavier materials that you’re wishing to dispose of like concrete or dirt, we will add a surcharge to your account for the additional disposal fees.
We provide you with an estimate over the phone to help give you an idea about what your total cost may be. However, seeing as every situation is different, it can sometimes be difficult to provide an accurate quote without seeing the items in person first.
Our trucks are 15 cubic yards. This compares to about 5 or 6 pickup truck loads. 1 Cubic yard is roughly 3 feet wide x 3 feet high x 3 feet deep.
We accept debit, credit, cash, and provide invoices for businesses.
When we remove items from inside of your home or business, we take extra care to ensure that absolutely no damage occurs to your walls and floors. However, we are fully insured in case of any accidental damage or injury.
The two-hour window allows us time for transportation, loading, recycling, and donating your items. The truck team will always call 15 to 30 minutes before an appointment to let you know exactly when they are on their way.
Surcharges are applied to help cover the additional cost and time that is required to load and dispose of certain items. Please view our surcharge list below.
Construction/Renovation Debris – If the load consists of 50% or more heavy lumber/construction debris we will charge an additional 20%.
Drywall – Drywall must be dated. If it is not dated or is stamped pre-1990, it must be tested for asbestos prior to removal. Drywall is charged as bedload material.
Elevator Not Booked/Blocked Out – Loads greater than ¼ we charge an additional 10% and for loads greater than ½ we charge an additional 20%.
Mattress/Box Spring – There is a $25 recycling fee.
Oil – We charge $5 per 1-liter container and $10 per 5-liter container.
Pack up — For jobs that require 2 employees to spend a sufficient amount of time packing up items into bags, we charge an additional 15%.
Paint – We charge $5 per 1-gal can, $10 per 5-gal container.
Propane – We charge $10 for large propane containers.
Tires – We charge $10 per tire and $20 per tire and rim.
Walk-Up Apartments – Additional 20% for any walk-up apartment building in which the suite is located on the 2nd+ floor.
Time – For Jobs that require more than the allotted times, we charge $50 for every half hour per 2 employees. Please find the allotted time for load sizes below:
Full Load – 2 Hours
Half Load – 1 Hour
Quarter Load – 30 minutes
1/8 Load – 15 minutes
Our Response to COVID-19
Dear Customers, we are still open for business and taking all precautions necessary to ensure safety for both our customers and staff during this difficult time.
To help assist our community, we are also offering the following discount on all of our services:
10% off Curbside Pickup
Want your junk removal to be contact-free?
Just place your junk outside your home, in your garage, driveway, porch, or curbside and we’ll provide a 10% discount. We can also process payment over the phone using a credit card to avoid any contact with one another. Simply make a note for “Driveway Pickup” when booking online or mention it when booking over the phone.
To ensure the safety of our customers and staff, the following steps have been taken and all staff has been instructed to do the following:
1) Not to report to work if they are experiencing any sort of cold/flu symptoms whatsoever.
2) Wear protective gloves at all times while working.
3) Avoid shaking the hands of customers and maintain a safe distance of at least 2 meters to comply with social distancing guidelines.
4) Avoid touching eyes, nose, or mouth with unwashed hands.
5) Wash hands before and after each job using alcohol-based hand sanitizer or equivalent.
These practices have been put in place to protect our customers and staff in accordance with the government of Canada’s COVID-19 guidelines.
Our truck teams are still standing by to help you clear up the clutter.
First Choice Junk Removal